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A Utility Perspective

What Comfort Home Can Do For You

Homeowner satisfaction is the key ingredient in planning present and future utility residential demand and load patterns. That satisfaction has two distinct components -- comfort and acceptable operating costs.

The Comfort Home Program, proven over the years with thousands of installations, can deliver on both accounts. And, we're willing to put it in writing with warranties. The program provides power suppliers with a powerful tool which can lead to...

• Increased Profitability
• Enhanced Customer Satisfaction and Load Retention
• High Levels of Energy Efficiency
• Acceptance by Lenders of Preferred Lending Ratios (EEMs)
• Environmental Recognition
• Closer Ties with Builders, Subcontractors and the Rest of the Home Building Community
• A More Positive Image of the Utility in the Communities Served

Comfort Home Corporation is ready to assist you in accomplishing these important goals. Your inquiry is cordially invited to look at the ways in which we can help meet your needs.

In the residential new home market the Comfort Home Program can be a valuable addition to a utility's marketing program to enhance sales, support energy efficiency, and enhance customer satisfaction.

Customer Satisfaction -- Comfort Home backs their thermal integrity program with a comfort and energy usage warranty unmatched in the industry. More importantly the program ensures lower costs up front which further enhances the customer's satisfaction and the utility's competitive position in the marketplace.

Demand Side Management -- Increasingly utilities and their regulators have become more sensitive to the real savings attributed to demand side management activities. Unfortunately, many of the early activities implemented by utilities did not produce the expected savings of energy or shifting of demand anticipated. Also, often it was difficult to measure the impact of the programs. Because of the extensive testing and monitoring done in conjunction with the Comfort Home Program, reductions in energy use and demand can be more consistently measured than with some other DSM programs which are generally more dependent on variations in occupancy patterns.

Load Retention -- Integrated system design and inspections ensures the thermal integrity of the home thereby lowering the overall operating cost for energy and enhancing customer satisfaction. Satisfied homeowners will therefore have a lessor propensity to consider switching to other energy forms and in many cases become allies of the utility in their conversations with friends and neighbors, based on experience with their own Comfort Home. This program, applied to existing customers, offers a less expensive option to improve the effieincy of their homes compared with installing an alternative fuel system and can be particularly effective in aligning the utility interests directly with the interests of the customer.

A Competitive Edge -- Since a Comfort Home can be expected to perform at a substantially higher efficiency level than a standard built home, the overall comparison with alternate fuels is generally very favorable. Given the choice of mroe efficient options for heating, i.e., air source heat pumps and ground source heat pumps, electric space conditioning becomes even more favorable from a price comparison basis. The most significant marketing plus of the Comfort Home Program, however, is the comfort and energy use warranty that validates to the builder or/and homeowner that the home meets higher thermal standards based on actual testing.

Environmental Consciousness -- Because of the significant improvement in energy efficiency, the Comfort Home Program reflects a proactive effort to reduce energy use in a meaningful way. This has been demonstrated by the listing of the Comfort Home Program by "RENEW America," a coalition of environmental groups, as an outstanding energy savings program. In addition the Comfort Home Program has been recognized at the state and national level for its improvements in energy efficiency.